Trust After The Polls

The speculation is over and campaigning is wrapped, but the churning political waters are far from settled for the American people. The 2016 presidential election was arguably the most divisive to-date with insults, finger-pointing and scandals absorbing the airtime on news outlets and the clicks on social media.

Contrary to the record-breaking number of viewers during the presidential debates, the findings from our national trust study, 2017 Trust Outlook™, reveal 88% of Americans think the political system is not fully trustworthy or fair. If only 12 out of every 100 Americans think they have a fair and trustworthy system, is it any wonder that so many chose to forgo the time-honored civic duty of casting a ballot?

12percentbelievetrustworthyandfair

There is clearly a trust gap in our political system but it turns out this isn’t the only element of the national civic domain that is failing to inspire the trust of the American public. The institution of government itself is woefully lacking in trust.

The national study found that hands down, government and the entertainment industry are the institutions least trusted by Americans regardless of political affiliation.

What is our roll in the post-election terrain? Trust. It is up to individuals and organizations to build it, earn it, share it and become most trusted in their industry regardless of political perspective. In the midst of change, leaders set the tone for trustworthiness by treating all people with respect and by doing what is right over what is easy.

Trust Edge Leadership Institute offers the freshest research on how individuals and organizations can build trust the fastest at work and at home. The 2017 Trust Outlook™ showcases future trends of who and what Americans trust in…and what they don’t. To forecast next year’s trust climate in America and to stay ahead of the competition, take look at the newest research on trust in the United States: www.TrustOutlook.com

Insincere Apologies are Trust Killers | Trust in Leadership

I had a chance to sit down with the CEO of Compass Strategic Investments. For six months, he lived and worked in the Netherlands, so he had some cultural observations to share. One of the distinctions that he noticed was that Americans often make insincere apologies. When it comes to building trust, being able to say we’re sorry and doing it sincerely is an important skill. However insincere apologies, those made out of habit or indifference, are trust killers.

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Conclusion | Trust Trends 2014 Series

The world is in a trust crisis, and developing the eight-pillar framework of trust is the way out. Top leaders ought to use Trust Trends 2014 as a timely application for developing themselves, their teams, their organizations, and society. The following is a summary of the eight trends, their key embedded opportunities, and the pillar of trust each most corresponds with.

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Hyper-Personal & Shared Experience Culture | Trust Trends 2014 Series

Increasingly, Americans desire to be entertained, fulfilled, and transformed, and they want to share these experiences with their friends.

Americans are stressed-out, staying obese, and becoming more self-focused and unhealthy. They are often distrusting critics, especially younger anti-institutional generations who have been influenced by scandals in hierarchies, and this makes them increasingly informal. As consumers, they are demanding and difficult to please. They trade their money and options for what they want, when they want, and how they want. Increasingly, they desire to be entertained and fulfilled, and they want to share experiences with friends. In 2014, American consumers desire hyper-personal products, services, experiences, shared experiences and transformations.

 

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Systems Collaboration and Interdependence | Trust Trends 2014 Series

In the US, and around the globe, systems are becoming more interdependent, and leaders are teaming up to accomplish shared goals.

In the US, and around the globe, systems are becoming more interdependent, and leaders are teaming up to accomplish shared goals. This is happening at a time when global citizens trust systems, but distrust the leaders that operate them. Trust in business, government, media, and NGO’s are up slightly from 2012, but 2013 has been deemed the year of the Crisis of Leadership, by the Edelman Trust Barometer.[i]

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The Greatest Example of Trust Rebuilt! | Trust in Leadership

Perhaps the greatest example of trust being rebuilt globally is Rwanda. Only two decades after the genocide of 1994, when nearly a million Tutsi’s were atrociously killed, often by Hutu neighbors, trust is being rebuilt in a genuine way. Just a boy at the time, my Rwandan friend, Father Remy, hid in a neighbor’s shed for three months with his younger brother while his mother, father and little sister were beaten to death in their home. This morning, before flying back home, Father Remy shared the details of Rwanda’s path to forgiveness, reconciliation and trust with my family over a long breakfast. He offered four steps and a few keys to reconciliation and trust.

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Volatile & Vulnerable Global Context | Trust Trends 2014 Series

The three-speed global economy is volatile, and a deficiency of trusted leadership makes the entire world vulnerable.

The global context is marked by volatility and vulnerability. The global population is rising quickly, resources are growing scarce, new technology is causing constant disruption, employment rates are on the downswing, and tensions remain. The three-speed global economy is volatile, and it’s not a good time for a crisis of leadership. A deficiency of trusted leadership makes the entire world vulnerable.

 

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Answer to the Trust Crisis | Trust Trends 2014 Series

In 2014, eight key global trends reveal that the world is in a trust crisis, and developing the eight-pillar framework of The Trust Edge is the way out. From the Cyprus bank fiasco and Edward Snowden’s leaks to the Syria chemical weapons attack and horsemeat scandals, stories of distrust are overflowing from the news. These trust breaches are combining with trends of rapid change to leave the world in a volatile state. Worse yet, leaders are leaving our world vulnerable.

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Set High Ethical Standards | Building Trust with Gen Y Series

Set and expect high ethical standards. (8 of 9 in series)

The 2013 Edelman Trust Barometer found that only 17.5% of people around the globe trust their business and government leaders.  The sad truth is that Gen Y expects ethical mishaps from many of their leaders and they’re probably personally influenced by grimy college experiences and superficial reality television shows. There is great opportunity for improvement, and Gen Y wants it.

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