8 Tips for Effective Listening | Trust in Leadership

Growing up on the farm as the youngest of six kids, I learned how to eat fast, talk fast, and interrupt my siblings. Listening has not always come easily to me, and I’m not alone. Effective listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it. The benefits of listening include more trust, better understanding, stronger marriages, happier kids, and increased respect at work. Still, being a good listener is hard work! Keep reading about tips for effective listening.

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Insincere Apologies are Trust Killers | Trust in Leadership

I had a chance to sit down with the CEO of Compass Strategic Investments. For six months, he lived and worked in the Netherlands, so he had some cultural observations to share. One of the distinctions that he noticed was that Americans often make insincere apologies. When it comes to building trust, being able to say we’re sorry and doing it sincerely is an important skill. However insincere apologies, those made out of habit or indifference, are trust killers.

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The Impact of Compassion | Trust in Business

Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole. Firefighters and nurses care for others by nature of their jobs. But we wonder if the salesperson really has our best interest in mind. Don’t worry if you are in a less trusted line of work. Resolve to be among the trusted in your field. Show that you think beyond yourself; you will be unique and successful in your industry. 

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The Bottom Line Effect of Caring for Your Customers | Trust in Business

Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques. In most cases, their clients have come to see them less as commission earners and more as trusted partners. In those relationships, when the customer recognizes they’re truly cared for, they show their satisfaction by buying again and again—and referring you to others. 

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Growing Pains from Resource Distribution | Trust Trends 2014 Series

Through ongoing globalization, the world’s resources are slowly balancing, but not without growing pains.

Through ongoing globalization, the world’s resources are slowly balancing, but not without experiencing some standard growing pains. In America, legislation is providing further equality to homosexuals, non-whites are becoming the majority, and women are breaking through the glass ceiling. Globally, the middle class is expanding quickly, economies are weaving tighter, and resources are balancing.  Racial tensions, party polarity, brain drain, and demands for middle class privileges and representation are resulting as major growing pains.

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Focus on Meaningfulness | Building Trust with Gen Y Series


By 2025, approximately 75% of the world’s workforce will consist of millennials (Gen Y), according to a study from the BPW Foundation. Companies that survive past 2025 will be those that develop the trust of the millennial workforce, while maintaining trust with previous generations. Companies that disregard the mind-frame and work-style of Gen Y will scare away top talent and consumer dollars.

In 9-blog series over the next few weeks, we will share 9 Gen Y trust-builders & insights into the milennial mind. Here’s the first one.

Redesign aspects of your organization in a way that focus on meaningfulness. (1 of 9 in series)

Millennials yearn for meaning. Without living through a draft or another major hardship, Gen Y desires more than stability and achievement. They want to work in organizations that are genuine to a meaningful mission. They don’t want to merely provide products and services. Rather, they want to use them as tools to help develop people and society. In addition to a meaningful mission, they want their organization to have a strong environmental, social, and corporate governance strategy (ESG), be known as a leader in corporate responsibility, and give back generously and purposefully to their communities. If your company doesn’t focus on meaningfulness and give freedom to create new avenues to make a difference, millennials will run the other direction – to your competitor companies. But, by paying attention to the value of meaningfulness, your company will develop trust and retain top young talent.

Nelson Mandela: Sacrifice for the Greater Picture | Trust Tip Tuesday

“Everyone can rise above their circumstances and achieve success if they are dedicated to and passionate about what they do.”

Nelson Mandela sacrificed 27 years of his life in prison for the people of South Africa. Mandela was committed, loyal and passionate about his mission. Nothing could replace his burning desire to see an anti-apartheid South Africa disbanded.

He sacrificed his life for a cause that would make an impact beyond himself. As the world mourns his death, it is also an opportunity to celebrate a life well lived and learn from a man who exemplified commitment and compassion.

What are you doing here and now that is having a lasting, positive impact in your family, business and community?

US Government Default = Global Trust Catastrophe | Trust Tip Tuesday

The world is 10 days from what could be the most catastrophic trust breach of the century. Just like the Lehman Brothers bankruptcy, a US financial meltdown would harm the entire global economy, devastating the US lower class and developing world economies. One difference is that the current US debt dwarfs what Lehman Brothers had by 23x.

Trust Tip: Trusted leaders ought to take Warren Buffet’s advice about using the debt ceiling as a weapon for political debates.

‘“It should be like nuclear bombs, basically too horrible to use,” Buffett, 83, said in an interview published by Fortune magazine last week.’

For more, read this.

WAKE UP! | The Trust Edge

While in Banff, Alberta I came across a park map that gave detailed information on how to defend yourself in a bear attack. As humorous as the safety manual was, the reality of it all was that if you’re not aware of your surroundings you’re going to walk through life a walking dead man. Wake Up! to the people around you!


Bear attack, The Trust Edge, david horsager, Banff, Banff National park, Wake Up!, Be present

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