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Videos

How to Succeed Amidst Time and Change

Atrophy is guaranteed without intentional action. Your sales are atrophying every day, your culture is atrophying every day because of two things. Change and time. So you have to keep putting the right medicine in, the right vitamins in, the right healthy things in. To get the right sales you have to put them in…

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How to Increase Your Net Promoter Score

How do I increase my NPS, my Net Promoter Score? The Net Promoter Score is just a question of would you refer this product or service to others? There is only one way to increase your NPS, and that is by increasing trust. You see, it’s not a referral issue, it’s not an engagement issue.…

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How to Have More Productive Meetings

Here is an example of David speaking to a healthcare organization about how to have more productive meetings.   One of the biggest healthcare organizations in North America. I’m with the top executives, we’re at a private getaway. They’ve said to me ahead of time, David we’ve had these other consultants in, but we’ve never…

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How do you build trust with yourself?

People often ask me, “How do you build trust with yourself?” And, you know, it is really hard to build trust in your team, in your organization, in your family, or anywhere else if you don’t trust yourself at all. The only way is to make and keep a commitment. You hear the idea, love…

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How to Build Trust in Adversity

How should you build trust in adversity? Watch the video below to see David’s insight on the best way to build trust in adversity. We learn when we trust people that stay committed even in the face of adversity. You think of anybody that’s left a great and lasting legacy in your life personally, or…

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How to build trust FAST

When is your greatest opportunity to build trust the fastest? Right away’s a really great opportunity, it’s number two. When was George W. Bush the most trusted in America? The week after 9/11. Crisis. Things are going to heck? You got a board meeting, people are throwing chairs, they’re mad, parents are shouting and screaming.…

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How to build a strong reputation

How to build a strong reputation The only way to build a strong reputation is sameness, consistency, for good or bad. Like I said, late all the time, trust you to be late. Sameness matters. Some of you new come in cardinal. Others have come in recently. You’ve got to help us. You have to…

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Give Commitment, Get Commitment

When you give commitment, you will receive it. It is a direct relationship. They work together. You must do the work to see results. Here is David speaking on this topic. One time had a vice president of sales right before his meeting come up to me and say, “Dave, I’ve read your book “and…

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Why Consistency?

Consistency. is why we trust McDonald’s. Even if we don’t like them. I’ve had the same exact burger on six continents. This pillar is why we cannot stand moody people, right? What are you gonna be like today? Happy, sad, mad, stressing me out! I would rather have an angry curmudgeon every single day than…

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Give Commitment Get Commitment

Speaking on commitment. But I one time had a vice president of sales right before his meeting come up to me and say, “Dave, I’ve read your book “and I love the chapter on commitment. “I think that is so important for our company, “can you just tell my team to be committed to me?”…

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Why Clarity is Vital for Change

Why Clarity is Vital for Change. I started asking people, anybody that travels around the world like I do and sits on planes and goes to banquets, the nice ones you had last night, and I say, “How do you stay so fit on the road?” I mean, I would ask everybody. Not creepy, “How…

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Thinking Beyond Yourself

Here is David’s take on thinking beyond yourself and how he has made realizations of this important thing over the years. Last weekend, our whole extended family got together for my parents’ 60th wedding anniversary. And it is just a delight to see mom and dad still healthy and loving each other. My dad turns…

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Counterforces of the Pillars of Trust

  So, we have a problem. There are counterforces to each of the pillars of trust, these forces that are working against the strengthening of each pillar in an organization. Here are a few of them just to get you thinking about possible counterforces in your team or your organization. Counterforces of the Pillars Clarity.…

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Contextualizing the 8 Pillars

Those of you that seek to transform an audience, or an individual, or even a country with some truth know the importance of contextualization. So these eight pillars, how do we contextualize them? Well a few things to keep in mind. Even the eight pillars work around the world. Clarity, it turns out, people around…

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Communication is Never the Core Issue

Some of you might say, “Well, you like C’s. “Shouldn’t communication be up there? “Isn’t that the issue ever?” Communication is never the core issue. Communication’s happening all the time. Clear communication is trusted. Unclear communication isn’t. Compassionate communication is trusted. Uncompassionate is not. Consistent communication is trusted. Inconsistent communication is not. These are the…

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Can I Trust You?

Fundamentally, a lack of trust is the biggest expense we have. In fact, the number one question that every employee you have is asking, that every customer that comes in the store is asking, that every community you serve is asking, that your kids are asking. The number one question they’re all asking is: Can…

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7 Ways to Effective Training and Development

Why does so much leadership and talent development fail? Why do people spend so much on training and not get the results they’d hoped for? I think there are at least 7 steps to having an effective training or talent development project that actually gets the results you’re hoping for. 7 Steps to Effective Training…

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5 Ways to Build Trust with an Audience

So how do I think about building trust with the audience? If you don’t build trust with your audience, you don’t inspire them and you certainly don’t teach them. Five Ideas to Build Trust with an Audience Be prepared. The key to lowering stress before stage and on the stage is be prepared, but it…

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