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The 8 Pillars of Trust

Trust: The Leading Indicator (The 8 Pillars of Trust) According to our global study and The Trust OutlookTM, the number one question everyone is asking is “Can I trust you?”. A lack of trust is your biggest expense in business and life. Each of the 8 pillars of trust contribute to demonstrating why trust is…

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Building trust by Asking How

Building trust by Asking How Working with one of the biggest healthcare organizations in North America, we’re with the, you know, it’s the top leaders. They’re losing HCAP funding, they’re losing patients and they said “Dave, we actually need to do something differently so we’re, you know, it’s the people with letters behind their name.…

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Why You MUST Do The Little Things Consistently

It’s Little things done consistently make the biggest difference, not the big things. If I’m overweight it’s because I’ve had too many mocha lattes over years, not ’cause they ate too much this morning for breakfast. If I’m a good husband, I’ve loved and honored my wife over years, not ’cause I gave her that…

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How to Get Referred More

How to get referred more: So how do you get referred more? This is more common in business, but I’m gonna shout it out here, and I left it in for this one today because in business, there’s a big, big push to use Net Promoter Score, NPS, which asks the questions, basically you ask…

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How to Build Trust in Adversity

How should you build trust in adversity? Watch the video below to see David’s insight on the best way to build trust in adversity. We learn when we trust people that stay committed even in the face of adversity. You think of anybody that’s left a great and lasting legacy in your life personally, or…

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How to build trust FAST

When is your greatest opportunity to build trust the fastest? Right away’s a really great opportunity, it’s number two. When was George W. Bush the most trusted in America? The week after 9/11. Crisis. Things are going to heck? You got a board meeting, people are throwing chairs, they’re mad, parents are shouting and screaming.…

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How to build a strong reputation

How to build a strong reputation The only way to build a strong reputation is sameness, consistency, for good or bad. Like I said, late all the time, trust you to be late. Sameness matters. Some of you new come in cardinal. Others have come in recently. You’ve got to help us. You have to…

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Give Commitment, Get Commitment

When you give commitment, you will receive it. It is a direct relationship. They work together. You must do the work to see results. Here is David speaking on this topic. One time had a vice president of sales right before his meeting come up to me and say, “Dave, I’ve read your book “and…

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Why Consistency?

Consistency. is why we trust McDonald’s. Even if we don’t like them. I’ve had the same exact burger on six continents. This pillar is why we cannot stand moody people, right? What are you gonna be like today? Happy, sad, mad, stressing me out! I would rather have an angry curmudgeon every single day than…

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Thinking Beyond Yourself

Here is David’s take on thinking beyond yourself and how he has made realizations of this important thing over the years. Last weekend, our whole extended family got together for my parents’ 60th wedding anniversary. And it is just a delight to see mom and dad still healthy and loving each other. My dad turns…

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Contextualizing the 8 Pillars

Those of you that seek to transform an audience, or an individual, or even a country with some truth know the importance of contextualization. So these eight pillars, how do we contextualize them? Well a few things to keep in mind. Even the eight pillars work around the world. Clarity, it turns out, people around…

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Can I Trust You?

Fundamentally, a lack of trust is the biggest expense we have. In fact, the number one question that every employee you have is asking, that every customer that comes in the store is asking, that every community you serve is asking, that your kids are asking. The number one question they’re all asking is: Can…

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4 Simple Tips for High Trust Conversation

Trust is always increasing or decreasing even in the midst of just a casual conversation. You know when you go to a group gathering and conversations are uninteresting or almost even non-existent, it’s uncomfortable and even boring. Talking about the weather or what you had to for dinner last night only goes so far in…

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4 Ways to Tell a Story

4 Ways to Tell a Story Number one, be there. People often ask me, how do I tell a story with freshness, especially this closing story I often tell with daughter riding a sheep, and it commonly gets a standing ovation, but I just tell them, I just go there. I go to what it…

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Howe Three Brothers You’ve Never Heard Of Helped Create America

Written By Brian Lord, President of Premiere Speakers Bureau What three questions helped America become an independent country? How, how, and how.  Or better yet, Howe, Howe, and Howe.  Let me explain. David Horsager, the author of The Trust Edge, is well known for showing how trust is absolutely needed to lead through difficult times.  He’s also…

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Magnetic vs. Repellant Traits | The Trust Edge

    Want to build connection? Be grateful. Gratefulness goes a long way in shaping who we are. Gratefulness is the foundation for being a magnetic person. Being magnetic doesn’t mean you have to be outgoing or charismatic. Being magnetic begins at selflessness, compassion and gratefulness.  

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