Growing up on the farm as the youngest of six kids, I learned how to eat fast, talk fast, and interrupt my siblings. Listening has not always come easily to me, and I’m not alone. Effective listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it. The benefits of listening include more trust, better understanding, stronger marriages, happier kids, and increased respect at work. Still, being a good listener is hard work! Keep reading about tips for effective listening.
Have you ever reached the end of a day and felt like you got nothing done? It’s a horrible feeling! Frustrating days like this leave us with a laundry list of people and circumstances that caused our unproductivity. Rewind the clock to your morning coffee and write down your current #1 push forward priority. Then write the numbers 1-5 and list the five most important tasks you can complete in order to come closer to accomplishing your goal. If you could do the frustrating day over again, chances are you would handle your meetings, conversations, and even your individual work time differently. A day in which you accomplished five specific tasks that brought you one step closer to an important goal is a great day.
My grandmother was known for reading a book a day. I’m not exaggerating! As a matter of fact, she is famous in our family for reading all of the books in two libraries! She had the habit of waking at 4:00 in the morning to have quiet time to read. Grandma Esther loved to learn. Imagine what you could learn just by intentionally reserving time each day to read. I hope to instill this love of reading in my children as well.
Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques. In most cases, their clients have come to see them less as commission earners and more as trusted partners. In those relationships, when the customer recognizes they’re truly cared for, they show their satisfaction by buying again and again—and referring you to others.
Sometimes I have the privilege to work with or speak to an organization where I can tell immediately that the people love their leader. Such was the case at the Integrated Supply Chain Leadership Conference for the top leaders of Honeywell’s Aerospace group. From what I could see, why is Mike Owens loved?
This fall has had me traveling plenty and sharing a message I am passionate about. However, I am also passionate about my family and faith. Last weekend I took my youngest daughter to Camp Shamineau for Father/Daughter weekend. Two weekends ago I went to a hermitage (Pacem Iin Terris) for a silent retreat. Both were powerful, fun, refreshing and realigning. It is so good to get away, step back, and realign with what is truly important. I believe I am called to my work and my family and my God. And it is worth getting away and checking alignment on all priorities from time to time. For work, consider getting away to an inspiring conference. For family, consider going to a marriage conference or on a camping trip. Getting away can lead to clarity on priorities and can also inspire one to take action on the little things that make the biggest difference in every area of life.
Steve Schussler author and creator of Rain Forest Café, T-Rex and others at Disney is the ultimate example of staying fresh relevant and capable! At lunch this week I asked Steve how he creates such unique experiences. His first response, “Attention to detail”. Competency, consistency and commitment come together to create unmatched quality. From how he dresses to everything he creates, the little things make the big difference when you work the Steve Schussler! Is he trusted? Yes. From pro athletes to Disney to investors, Schussler is trusted with millions of dollars and more in brand equity.
What we don’t understand about trust and what we need to know about trust.
It’s the little things! Make and keep your promises! It’s not the big goals that make the big difference. Rather, it’s all the little actions and decisions.
Trusting yourself begins by making goals and sticking to them. Michael Hyatt’s beginners guide is essential when creating effective and obtainable goals.
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Character, does not come from reading a book or going to a conference. Character is being intentional and consistently working hard. In a world that is bent out of shape and lacking in trust, finding people who have a trustworthy character is hard to come by.
Building character comes down to asking yourself one simple question: Am I doing the right thing? Being honest over telling others what they want to hear; helping others in need instead of focusing on our own needs is what is necessary to be a leader with character.
Everyone wants to be liked, but being honest over being liked is more important. In the fall of 2012, Hurricane Sandy hammered the Eastern Seaboard days before the Presidential election. Governor Chris Christie of New Jersey, a member of the GOP, had a difficult decision to make: Accept the help from his party’s opponent, President Obama? Or take a path that would agree with his party?
Christie chose to help the people of New Jersey and their needs instead of focusing on his party’s political needs and agenda. He even went as far as to praise President Obama in his response to Hurricane Sandy. Christie’s focus was outside of his interests. He was more concerned about the needs of the citizens of New Jersey than offending his party or his 2013 re-election run for governor. This action by Christie boosted his ratings among the Democratic Party, but ultimately showed the people of New Jersey that he was not just a politician, but a Governor who cares about his people and can be trusted.
When you think of honesty and helping others in need who is the first person to come to mind? Chris Christie is only one example of a person whose character was authentic. The most recent Gallup poll lists the top 5 most trusted professions:
- Medical Doctors
Nurses, pharmacists, doctors, engineers, and dentists all take care of the people they serve. They assure healthiness and safety. Chris Christie proved his character and trustworthiness by choosing what was right over what was easy.
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