This week I met up with friend and author, Hayley Foster, pro on developing TED speakers. Her advice for speakers. You must have a core idea that is new. Ideas can change the world. Her best idea, probably formed because TED talks are meant to be so short, YOU CANNOT HAVE ANY EXTRA WORDS. Most Ted talks are 18, 12, or less than 8 minute talks. It is harder to give a short speech than a long on because it takes more preparation for a short one. If you are a speaker and If your story usually takes minutes to tell, make yourself tell it in 4 lines. Shorten and tighten. Great advice in this attention-span-deprived noisy world.
Steve Schussler Pays Attention to Detail | Trust in Marketing
Steve Schussler author and creator of Rain Forest Café, T-Rex and others at Disney is the ultimate example of staying fresh relevant and capable! At lunch this week I asked Steve how he creates such unique experiences. His first response, “Attention to detail”. Competency, consistency and commitment come together to create unmatched quality. From how he dresses to everything he creates, the little things make the big difference when you work the Steve Schussler! Is he trusted? Yes. From pro athletes to Disney to investors, Schussler is trusted with millions of dollars and more in brand equity.
Harvard Business Review: Countries Full of Mistrustful People are Less Entrepreneurial | Trust in Business
Trust is the foundation of effective and authentic leadership. Without trust, leaders lose teams through attrition, or dangerously low engagement. Among the many qualities of trusted leaders, clarity is key: People trust the clear and mistrust the ambiguous. So, leaders who earn employee trust provide transparency around goals, plans, and expectations.
Sadly, one widely-used leadership tool puts leaders at risk for destroying clarity and trust – the annual strategic planning session. If you ever want to put your team to sleep, just say these two words: strategic planning. While I agree that “without a plan, you plan to fail,” many employees have developed knee-jerk skepticism toward annual planning sessions. Why? Most have taken days at off-site retreats and hours of analysis without doing much differently afterward. Few strategic planning sessions provide clarity around the specific actions and changes required to achieve the intended goals. Without a clear plan, employees are confused and become ineffective – leading to fear, frustration, and a lack of focus. And with every ambiguous strategic plan, trust in leadership erodes. We can’t have faith in a leader who has fuzzy plans or unclear expectations.
How can leaders create a strategic planning framework that builds clarity? One way is to practice quicker planning more often – one hour every 90 days – with a bias for action. While long-term strategic planning can assist certain functions, the world is moving too fast for long-range plans to stay relevant.
Quick Planning: Four Questions
Instead of an annual planning session, try 90-Day Quick Planning (90DQP). It gives leaders and their teams an actionable framework that provides clarity for participants, and leads to tangible results. Simply pick one to three areas of your business you’d like to address, then ask and answer four questions. It should take less than one hour to complete the process, performed every 90 days. I’ve used this same process for my company, for my family, and for losing 50 pounds of weight.
Questions 1: Where are we? If you do not know where you are today, you can’t know where you would like to be in the future. Many leaders like to use SWOT analysis, which is fine – but only give yourself 20 minutes to complete it. Most teams can identify their strengths, weaknesses, opportunities, and threats quickly. For my weight loss, I could easily see that I was 50 pounds overweight.
Question 2: Where are we going? Ask, in 90 days, where would you like to be? Would you like to be back to your high school weight, like I did, or double sales, or reach 100 more customers? Write a clear, quantifiable (numerical) goal of where you want to be.
Question 3: Why are we going? If the why is strong enough, the plan does not need to be perfect. If a building is burning and my kids are in it, I don’t need to know every detail – I’m going in because my why is so strong. When your team has a motivating and unifying why, they’ll do the little things differently. They’ll stay passionate and focused, and they’ll finish. Recently, I was with journalist Larry King, when a friend of mine asked him, “What is your favorite question to ask?” He said that his favorite question is why because “the why” motivates people. He said he can conduct an entire interview by simply asking “Why did you do that?” Why did I want to lose the weight? I wanted to look and feel better. But I realized that I also wanted to have integrity. In my work, I talk about doing the little things that make a big difference. But when I looked in the mirror, I felt like I was not living out that principle in this area of my own life. With a more compelling why, I increased my commitment to my goal.
Question 4: How are we going to get there?Why may be Larry King’s favorite questions, but mine is how? – How are we going to get there?
I recently worked with a group of health care executives. After a day of training and consulting, they decided the issue they needed to address most urgently was clarity. Their brilliant minds discussed what they would do to be clearer. Their first answer was: “We will communicate more.” I wondered what exactly that meant. So I asked, how? They huddled and then responded, “We will hold each accountable.” I’ve heard that before and seen few results, so I asked them again, how? They huddled once again. Finally, they came up with something specific they would do every meeting to build clarity. Keep asking how until your team commits to taking specific actions. If people do not start doing something differently right now, the plan does not matter.
Asking myself how? – over and over – was the key to losing 50 pounds of weight. When it comes to slimming down, everyone knows what to do. Eat less and exercise more. But that wasn’t working for me. I had to ask how? until I could pinpoint something specific that I would do differently. I came up with 15 specific “how’s” that led to me losing 33 pounds in 90 days, and 50 pounds in six months. For example, a doctor told me that most men in America would lose 30 to 50 pounds in a year if they simply would stop drinking their calories (8 oz. of orange juice has 110 calories). So I achieved clarity on how to drink fewer calories by asking myself how until I devised a list of things not to drink – and what to drink instead. I knew that if I picked up a glass of water or Fresca, I could drink it. If the glass contained soda or orange juice, I wouldn’t. I was clear on the how, and so were the results of my efforts.
Instead of laborious strategic planning once a year, try this 90-day challenge. Every 90 days go through the Quick Planning process for three areas of your business. Instead of approaching it skeptically or wanting to fall asleep, your team will find focus, energy, and motivation. With greater clarity around your 90-day plan and vision, you will gain the trust of your team – and bottom-line results will follow.
Forbes: The Most Valuable Business Commodity: Trust | Trust in Business
We own our failures, we learn from them, and we share them publicly so that others can learn from our failings as well, which has helped us to bounce back higher than before when we fall. We don’t believe in treading water. Employees who remain in one place (physically and emotionally) will grow weary.
We’re excited to introduce our executive brief on the top 8 trends of 2014. This report is Horsager Leadership, Inc.’s first annual report on trust. Our goal is to give leaders insights into the hottest trends of the year and reveal opportunities for applying The Trust Edge 8 pillar framework in a timely manner in order to gain a competitive advantage.
Learn how to gain the ultimate competitive advantage through this year’s key opportunities by clicking on the image below. Feel free to download it as a pdf!
Trust Tip Tuesday: How far is too far? | Trust in Government
Everyone is asking the questions: When it comes to national security, how much intelligence collection do we really need? How far is too far? Should the NSA be more transparent? What is the balance of transparency vs. confidentiality? Where is the accountability?
If the NSA were to share in the clearest terms possible about about the necessities, there would be more confidence and less doubt and concern about the intentions of the U.S. and it’s use (or abuse) of its technology and security.
This extent of spying shows the American government’s lack of trust in its people, as well as the rest of the world. And a lack of trust is America’s biggest expense.
What would you do to change the way our National Security collects intelligence in a ethical and trustworthy way, without compromising the safety of the American people?
Foreign Relations and Trust, Trust in government, NSA spying, merkel, Building Trust