Author: dhorsager

Want to Help Someone? Shut Up and Listen | Compassion

13 December 2012
dhorsager
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Categories: 8 Pillars, David Horsager, Leadership Tips, The Trust Edge, Trust, Trust in Business, Trust in Education, Trust in Government, Trust in Leadership, Trust in Media, Trust in Relationship, Trust in Sports, Trust in Technology, Trust Speaking

Ernesto Sirolli, Founder of the Sirolli Institute, shares with students why it is more important to listen than to give out one’s own ideas. People do not need to be patronized. Learn how to respond to people and become a servant to those you work with.

The Trust Edge gives tips for effective listening. Keep eye contact. Listen with your body. Practice patience. Empathize. Be present. Avoid answering the electornic interrupter. Hold one conversation at a time. Ernesto expands more on these effective listening tips in this video. 

-AR

Ernesto Sirolli, Sirolli Institute, Effectiveness, Effective listening, The Trust Edge, Patience

Television: Decreasing Level of Competency | The Trust Edge

4 December 2012
dhorsager
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Categories: 8 Pillars, Building Trust, David Horsager, The Trust Edge, Trust, Trust in Media, Trust in Technology

 

 

Why is there a lack of trust in businesses, organizations and relationships? There is a lack of competency. To be successful there should be an increased level of learning and expanding of the brain. How do you do this? Read. Read everything. Americans today spend more time watching television than they do reading a book. Next time you go to pick up the remote, take a second and think about a book that may help improve your level of competency. 

-MV

competency, fresh and competent, Building Trust, self leadership, Trust in Leadership

Competency Level of Senators: Balancing the Budget | Trust in Government

27 November 2012
dhorsager
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Categories: Building Trust, David Horsager, Trust in Government, Trust in Leadership

 

 

Fifty-five Senators have a Juris Doctorate. A Senators job description is more than simply making laws. They also have to budget to balance. Only seven members of the Senate have an MBA. Shouldn’t there be a greater level of competency in the Senate if part of the job description is to balance a budget?

 -MV

Senators, Trust in government, Trust in Leadership, democracy and trust

Starbucks: Trust and Success One-in-the-Same | Trust in Business

16 November 2012
dhorsager
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Categories: Building Trust, Business Trust, Consumer Trust, The Trust Edge, Trust, Trust in Business, Trusted Company

 

 

Starbucks is the No. 1 coffee shop in the world. Wherever you go, whether it be Des Moines, Iowa or the aiport in Beijing, China, you can find a Starbucks. What brought such great global success? Consumers trust that Starbucks will remain consistent in their promise. Starbucks has remained true to their mission and vision and in return customers remain loyal. 

-MV

Building Trust, Trust in Business, Marketing and trust, Consumer Trust, customer loyalty, organizational success, consistency

 

Trust and Reliance: Forming a Stable Relationship | The Trust Edge

8 November 2012
dhorsager
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Categories: Building Trust, Business Ethics, Business Trust, Trust, Trust in Business, Trust in Relationship

For a long time trust and reliance have been known to be related to one another. In the online business analysis, “Exploring Trust vis-a-vis Reliance in Business Relationships,” reliance can be considered to be positive expectations held by organization members that the focal organization’s specific needs will be fulfilled by its exchange partner given the proven capability and exchange standards in place. Trust is operated at the interpersonal level while reliance operates at the inter-organizational level.

 

It is discovered in the analysis that business relationships will not survive for a long period without considering the mutual benefits between a buyer and supplier. Reliance is found to be an “important additional determinant” of a successful and continuing business relationship.

 

When trust and reliance are combined, they form a stable relationship. Trust exudes a personal relationship while reliance exudes an expedient relationship. When the two come together, a stable relationship is formed. 

 

Building Trust and Reliance, Reliance, Reliance in Business, Trust, Trust and Reliance, Trust in Business, Relationship Between Trust and Reliance, Stable Relationships with Reliance, Stable Relationships with Trust, Trust with Reliance

A Sure Way for Undecided Voters to Decide | Trust in Government

2 November 2012
dhorsager
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Categories: 8 Pillars, Building Trust, David Horsager, Leadership Tips, The Trust Edge, Trust in Government, Trust in Leadership, Trust in Media

Votes will be cast next week, and one of the world’s most influential people will take office on January 20th. Who will decide? The undecided voters will tip the balance left or right. If you are one of them, what metrics will you use? Trust expert, author and researcher David Horsager has a solution. Put on the lens of trust to help you pick what you see as the more trusted side of the fence to land on. 

“Trust has the ability to accelerate or destroy any business, relationship, or COUNTRY,” says David Horsager, author of #2 Wall Street Journal Best Selling Book The Trust Edge. “The election is completely determined by trust.”

But, what does it mean to be trusted? Horsager outlines 8 pillars of trustworthiness that he has uncovered through research and consulting. The eight pillars are clarity, compassion, character, competency, commitment, connection, contribution and consistency. There are 8 questions to ask when deciding who you believe is the best candidate for the job.

Mitt Romney or Barack Obama

1. Who has a clearer vision?

2. Who has higher character?

3. Who is more capable to lead the country?

4. Who is more likely to get results?

5. Who is more committed to upholding the Constitution?

6. Who is more compassionate?

7. Who is more willing to collaborate with others?

8. Who is a more consistent leader?

 

Whoever you chose the most is the leader you trust the most.

With the 8 pillars of trust in mind, which candidate seems to be more trusted? Last week, Horsager and his team polled people across America and found a fairly even distribution except for 2 questions. 60% of those polled believe Barack Obama is more compassionate and 60% believe Mitt Romney is more committed to upholding the Constitution. Who do YOU trust more?

The single uniqueness of the greatest leaders and organizations is trust. According to David Horsager, “Trust requires time, effort, diligence, and character. Inspiring trust is not slick or easy to fake.” Our country needs a leader who can be trusted. As defined by Horsager, trust is a confident belief in someone or something to do what is right, deliver what is promised, and to be the same every time, in spite of circumstances.

 Who do you trust to lead America?

Armstrong Doping | Oh Lance…

19 October 2012
dhorsager
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Categories: Building Trust, The Trust Edge, Trust, Trust in Sports

Oh Lance…

How do we handle when we want to trust a hero but the evidence is stacked against them? We feel betrayed when those we trust most let us down.

Many of his followers are still standing by him even as he has abandoned his fight against continued allegations of cheating made by the U.S. Anti-Doping Agency (USADA). By doing this, he avoids arbitration, but will be stripped of his 7 Tour De France titles and has already lost millions of dollars in endorsements from Nike and Anheuser-Busch. He continues to deny ever breaking the anti-doping rules but the “seemingly insurmountable evidence”, which includes testimonies from 26 people, tells another story.

Because of his breach in trust, Armstrong not only lost endorsements, but grudgingly decided it was necessary to step down as chairman of the Livestrong cancer charity to avoid bringing any negative effects to the organization.

How far does the ripple effect spread from Armstrong’s decisions? The credibility of the organization he started, and has personal attachment to, may now also be brought into question. Will families benefitting from the Livestrong cancer charity suffer from this scandal? This goes to show how important trust is. From personal decisions we make that will directly affect only ourselves, to the ones that ultimately reach millions of people.

Lance Armstrong is not the first famous athlete to lose trust through scandal, and he won’t be the last. Nevertheless, it is hard to accept it when someone seemingly so trustworthy is found to be guilty of cheating. Armstrong was, and to some still is, a beacon of hope. The natural goodwill in people wants to believe someone like him who stands for such a worthy cause. However, for there to be legitimate trust, we must turn to the clarity pillar. We naturally trust what is clear and mistrust the ambiguous.

Ultimately, if he is truly guilty, Lance needs to be honest with the public. By doing this he may initially lose the trust of even those holding on to the hope that he is innocent, but ultimately, through clarity, he will begin rebuilding the trust that has been lost. It won’t be easy, but it is possible for Lance to regain trust.

-CD

The Trust Edge, Trust in Business, Lance Armstrong, clarity, Trust in Sports

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