The Trust Edge

The One and Only Way to Rebuild Trust | The Trust Edge

9 May 2013
dhorsager
1 Comment
Categories: 8 Pillars, Building Trust, Business Trust, The Trust Edge, Trust, Trust in Relationship

Have you ever been in a situation where you have broken trust? What happens when you need to rebuild trust? How do you get it back? There is only one way to build and regain trust: make and keep your promises.

Several years ago I was talking to a CEO from the Netherlands and I asked him what he thought the biggest difference was between American and Dutch businessmen. His response was direct, but telling. He said, “In America, there is a bunch of lying apologizers.”

It might seem harsh, but he has a point. Lance Armstrong, Tiger Woods, Kobe Bryant and Bernard Maydoff — these men have experienced personal or moral failures and offered public apologies. But do we trust them? That depends little on their apology, and much on their willingness to create tangible solutions to fix the problem.

The next step in a sincere apology is to make it right or solve the problem. Stand by the commitments that you have made to rebuild trust. Make promises that you can keep.

Trust is gained by consistent, truthful action over time. 

If you say you’re going to do things and don’t follow through, it may be the first reason why your trust was broken. It doesn’t matter if you’re Lance Armstrong, or BP, or the president of a small company. The one and only way to build and regain trust for yourself, or your organization, is to make and keep your promises. 

Here are a few ways to re-build trust and make sure your actions are lining up with your words:

APOLOGIZE.

Take responsibility for your actions. Acknowledge what really happened and that feelings are truly hurt.

Forgive.

Be patient and forgive. Recognize you have been forgiven by others and by God. Forgive yourself and understand that you are not perfect.

Evaluation and Accountability

Look closely at your actions and ask yourself if they line up with your words. If not, make the changes necessary to do so.

Ask a few people you respect — Am I the kind of person you can count on? Without being defensive, take their feedback to heart. Set up accountability for growth.

Don’t just apologize. Deliver results.

Next time you make a mistake (we all do), don’t just apologize. Offer tangible solutions to the problem, and follow through on those solutions, no matter what. Make small promises and keep them.

 

-AR

how to fix relationship, trust broken in a relationship, fix a broken relationship, how to fix your relationship, fix broken relationship, how to fix broken relationship, a broken relationship, how do you fix a relationship that is broken, help me with my relationship, how to rebuild trust, rebuilding trust, how to rebuild trust in a relationship, how to regain trust, how to build trust, how do you rebuild trust, how to repair a relationship

Gallup Poll: Who Do You Trust More? The President or Congress | The Trust Edge

22 April 2013
dhorsager
No comments
Categories: Building Trust, The Trust Edge, Trust, Trust in Government, Trust in Leadership

Americans Trust Obama Most on Economy

The Gallup Poll shows that Americans lack of trust and confidence in President Obama and his handle on the economy is now turning around as he now has a rating of 57%. What could be happening that is turning people’s views? Who do you trust more at the moment to handle the current situation of the economy? President Obama or Congress?

-AR

gallup polls, obama on economics, obama approval rating, the current economy, economy of usa, us economy, economy, trust economy, the economy today, Trust in government, 

Rachel Botsman: The Currency of the New Economy is Trust | The Trust Edge

18 April 2013
dhorsager
No comments
Categories: Building Trust, David Horsager, The Trust Edge, Trust, Trust in Technology

 

Rachel Botsman writes and speaks on the power of collaboration and sharing through technology and its impact on trust in the world. Over time and through small actions trust can either be built or destroyed. Through technology, information will be gathered and a dashboard is formed that will share your reputation and level of trust. In her talk Botsman shares that everyone has the power to shape their reputation, and it all starts with the bottom line of trust. 

-AR

rachel botsman ted, reputation power, trust economy, TED, Trust in Technology, trust technology, technology trust, 

Do the Right Thing | Character

10 April 2013
dhorsager
No comments
Categories: Building Trust, Business Trust, Character, David Horsager, Leadership Tips, The Trust Edge, Trust, Trust in Government, Trust in Leadership, Trust in Relationship, Trusted Person

Character, does not come from reading a book or going to a conference. Character is being intentional and consistently working hard. In a world that is bent out of shape and lacking in trust, finding people who have a trustworthy character is hard to come by.

Building character comes down to asking yourself one simple question: Am I doing the right thing? Being honest over telling others what they want to hear; helping others in need instead of focusing on our own needs is what is necessary to be a leader with character.

Everyone wants to be liked, but being honest over being liked is more important. In the fall of 2012, Hurricane Sandy hammered the Eastern Seaboard days before the Presidential election. Governor Chris Christie of New Jersey, a member of the GOP, had a difficult decision to make: Accept the help from his party’s opponent, President Obama? Or take a path that would agree with his party?

Christie chose to help the people of New Jersey and their needs instead of focusing on his party’s political needs and agenda. He even went as far as to praise President Obama in his response to Hurricane Sandy.  Christie’s focus was outside of his interests. He was more concerned about the needs of the citizens of New Jersey than offending his party or his 2013 re-election run for governor. This action by Christie boosted his ratings among the Democratic Party, but ultimately showed the people of New Jersey that he was not just a politician, but a Governor who cares about his people and can be trusted.

When you think of honesty and helping others in need who is the first person to come to mind? Chris Christie is only one example of a person whose character was authentic. The most recent Gallup poll lists the top 5 most trusted professions:

  1. Nurses
  2. Pharmacists
  3. Medical Doctors
  4. Engineers
  5. Dentists

Nurses, pharmacists, doctors, engineers, and dentists all take care of the people they serve. They assure healthiness and safety.  Chris Christie proved his character and trustworthiness by choosing what was right over what was easy. 

-AR

build character, character development, chris christie new jersey, trust and honesty, trust honesty, leadership characteristics, qualities of leadership, leadership skills, gallup survey

Open Values Lead to Higher Character: QuikTrip | Company of the Month

8 April 2013
dhorsager
No comments
Categories: Building Trust, Business Trust, Character, David Horsager, The Trust Edge, Trust, Trust in Business, Trusted Company, Trusted Company of the Month

Since 2003 QuikTrip has been listed in Fortune Magazine’s 100 Best Companies to Work For. QuikTrip is a company that creates a trusted environment by laying a foundation of shared values for over 7,000 employees. The successful convenience store chain, based out of Tulsa, OK, makes a point of getting people behind its unifying value, “Do the right thing for the employee and for the customer.” While it may seem simple this shared value is meaningful and has been a foundation of their notable culture of trust.

QuickTrip was consistently on Fortune’s Top 100 Places to Work For because of the character of its people. Every stakeholder in the organization is valued and considered. QuickTrip is known for its great service because employees have an expectation to be dependable and have a strong work ethic. These things create an environment where people work hard and have fun. In turn Quiktrip rewards its employees for their hard work with great pay, benefits and an endless amount of fountain drinks. QuickTrip contributes to the growth of their own employees as well as to the community through United Way, Big Brothers Big Sisters and National Safe Place.

QuikTrip knows their values and makes them known to all their employees. When you know your values and make them known. You will enjoy a business climate rich in high character. 

 

-AR

100 Best Companies, fortune 1000, best jobs to work for, trust company, what is a trusted company, company characters, The Trust Edge, Trusted Company of the month

DocuSign: Trusted In an Online age | Company of the Month

13 March 2013
dhorsager
No comments
Categories: 8 Pillars, Building Trust, Business Ethics, Business Trust, Leadership Tips, The Trust Edge, Trust in Business, Trust in Technology

The online revolution has brought thousands of new helps and efficiencies to the way we work. It has drastically changed the way we do business.  In this online age, reputation moves at the speed of light. Do something wrong, and the public will know about it within minutes. Get it right, and your reputation can skyrocket within a short amount of time.

One of the most innovative technologies that have skyrocketed with in the past decade is DocuSign. This company shows that they are serious about earning the trust of their customers. As the leader in electronic signatures, DocuSign makes certain that their clients have the highest level security, while being able to easily upload and sign a document in a fast and efficient way. In an online age that is full of anonymity, DocuSign gives their clients a reason to feel at ease signing their signature. Why? Because DocuSign has proven in every area of their business that they hold onto the eight pillars of trust: clarity, compassion, character, competency, commitment, connection, contribution, and consistency.

In an online age, having the eight pillars of trust is essential. Here are some applicable ways to make sure that your online presence is trusted:

1. Be Simple and Clear.

2. Be Informative.

3. Make it easy to connect with you.

4. Show real people.

5. Be a member of credible groups and show their logo.

6. Show your history.

7. Use true client testimonials. 

8. Include a FAQ Section.

9. Respond quickly.

10. Confirm it.

11. Keep in touch.

12. Avoid too much advertising.

13. Update often.

14. Have and display a strong privacy policy.

15. Offer a generous return policy. 

 

AR

DocuSign, Trust Online, Trust in Technology, Trust in a company, Building Trust, Consumer Trust

5 Ways to Build Trust Faster: Brian Halligan | The Trust Edge

25 February 2013
dhorsager
No comments
Categories: Building Trust, David Horsager, Leadership Tips, The Trust Edge

CEO & Co-Founder of HubSpot, Author and Speaker, Brian Halligan shares how to quickly build trust. In a brief article Halligan shares the 5 Ways to Build Trust and keep you on top. As in The Trust Edge, Halligan emphasizes the importance of clarity, competency, contribution, character and compassion. 

http://www.inc.com/kevin-daum/brian-halligan-5-ways-to-build-trust-fast.html

 

-AR

HubSpot, Brian Halligan, Trust Edge, Building Trust

Accelerate Your Performance Through Trust
Click “Receive Access” to get our COMPLIMENTARY Trust Tools and join 25,000+ leaders that are increasing their performance.
We respect your privacy. Your information is safe and will never be shared.
Don't miss out. Get FREE tools today.
×
×