Building Trust

John Kotter: Change Leadership vs. Change Management | The Trust Edge

16 April 2013
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Categories: Building Trust, Trust

 

“…Change leadership is just fundamentally different—it’s an engine. It’s more about urgency. It’s more about masses of people who want to make something happen. It’s more about big visions. It’s more about empowering lots and lots of people.“

In business today the focus tends to stear towards change management, when in reality we need more people who will be change leaders. A change leader’s responsibility is to drive the vision, mission and values of a business and organization.Change leaders will be more willing to take risks, despite how scary it may be. John Kotter explains the signficiance of change leaders and how important it is we start focusing more on change leadership than managing change. 

http://www.forbes.com/sites/johnkotter/2011/07/12/change-management-vs-change-leadership-whats-the-difference/

 

-AR

What is change leadership, change and leadership, leadership, organizational change, leading change, Kotter Change Management, 

Do the Right Thing | Character

10 April 2013
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Categories: Building Trust, Business Trust, Character, David Horsager, Leadership Tips, The Trust Edge, Trust, Trust in Government, Trust in Leadership, Trust in Relationship, Trusted Person

Character, does not come from reading a book or going to a conference. Character is being intentional and consistently working hard. In a world that is bent out of shape and lacking in trust, finding people who have a trustworthy character is hard to come by.

Building character comes down to asking yourself one simple question: Am I doing the right thing? Being honest over telling others what they want to hear; helping others in need instead of focusing on our own needs is what is necessary to be a leader with character.

Everyone wants to be liked, but being honest over being liked is more important. In the fall of 2012, Hurricane Sandy hammered the Eastern Seaboard days before the Presidential election. Governor Chris Christie of New Jersey, a member of the GOP, had a difficult decision to make: Accept the help from his party’s opponent, President Obama? Or take a path that would agree with his party?

Christie chose to help the people of New Jersey and their needs instead of focusing on his party’s political needs and agenda. He even went as far as to praise President Obama in his response to Hurricane Sandy.  Christie’s focus was outside of his interests. He was more concerned about the needs of the citizens of New Jersey than offending his party or his 2013 re-election run for governor. This action by Christie boosted his ratings among the Democratic Party, but ultimately showed the people of New Jersey that he was not just a politician, but a Governor who cares about his people and can be trusted.

When you think of honesty and helping others in need who is the first person to come to mind? Chris Christie is only one example of a person whose character was authentic. The most recent Gallup poll lists the top 5 most trusted professions:

  1. Nurses
  2. Pharmacists
  3. Medical Doctors
  4. Engineers
  5. Dentists

Nurses, pharmacists, doctors, engineers, and dentists all take care of the people they serve. They assure healthiness and safety.  Chris Christie proved his character and trustworthiness by choosing what was right over what was easy. 

-AR

build character, character development, chris christie new jersey, trust and honesty, trust honesty, leadership characteristics, qualities of leadership, leadership skills, gallup survey

Open Values Lead to Higher Character: QuikTrip | Company of the Month

8 April 2013
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Categories: Building Trust, Business Trust, Character, David Horsager, The Trust Edge, Trust, Trust in Business, Trusted Company, Trusted Company of the Month

Since 2003 QuikTrip has been listed in Fortune Magazine’s 100 Best Companies to Work For. QuikTrip is a company that creates a trusted environment by laying a foundation of shared values for over 7,000 employees. The successful convenience store chain, based out of Tulsa, OK, makes a point of getting people behind its unifying value, “Do the right thing for the employee and for the customer.” While it may seem simple this shared value is meaningful and has been a foundation of their notable culture of trust.

QuickTrip was consistently on Fortune’s Top 100 Places to Work For because of the character of its people. Every stakeholder in the organization is valued and considered. QuickTrip is known for its great service because employees have an expectation to be dependable and have a strong work ethic. These things create an environment where people work hard and have fun. In turn Quiktrip rewards its employees for their hard work with great pay, benefits and an endless amount of fountain drinks. QuickTrip contributes to the growth of their own employees as well as to the community through United Way, Big Brothers Big Sisters and National Safe Place.

QuikTrip knows their values and makes them known to all their employees. When you know your values and make them known. You will enjoy a business climate rich in high character. 

 

-AR

100 Best Companies, fortune 1000, best jobs to work for, trust company, what is a trusted company, company characters, The Trust Edge, Trusted Company of the month

DocuSign: Trusted In an Online age | Company of the Month

13 March 2013
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Categories: 8 Pillars, Building Trust, Business Ethics, Business Trust, Leadership Tips, The Trust Edge, Trust in Business, Trust in Technology

The online revolution has brought thousands of new helps and efficiencies to the way we work. It has drastically changed the way we do business.  In this online age, reputation moves at the speed of light. Do something wrong, and the public will know about it within minutes. Get it right, and your reputation can skyrocket within a short amount of time.

One of the most innovative technologies that have skyrocketed with in the past decade is DocuSign. This company shows that they are serious about earning the trust of their customers. As the leader in electronic signatures, DocuSign makes certain that their clients have the highest level security, while being able to easily upload and sign a document in a fast and efficient way. In an online age that is full of anonymity, DocuSign gives their clients a reason to feel at ease signing their signature. Why? Because DocuSign has proven in every area of their business that they hold onto the eight pillars of trust: clarity, compassion, character, competency, commitment, connection, contribution, and consistency.

In an online age, having the eight pillars of trust is essential. Here are some applicable ways to make sure that your online presence is trusted:

1. Be Simple and Clear.

2. Be Informative.

3. Make it easy to connect with you.

4. Show real people.

5. Be a member of credible groups and show their logo.

6. Show your history.

7. Use true client testimonials. 

8. Include a FAQ Section.

9. Respond quickly.

10. Confirm it.

11. Keep in touch.

12. Avoid too much advertising.

13. Update often.

14. Have and display a strong privacy policy.

15. Offer a generous return policy. 

 

AR

DocuSign, Trust Online, Trust in Technology, Trust in a company, Building Trust, Consumer Trust

5 Ways to Build Trust Faster: Brian Halligan | The Trust Edge

25 February 2013
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Categories: Building Trust, David Horsager, Leadership Tips, The Trust Edge

CEO & Co-Founder of HubSpot, Author and Speaker, Brian Halligan shares how to quickly build trust. In a brief article Halligan shares the 5 Ways to Build Trust and keep you on top. As in The Trust Edge, Halligan emphasizes the importance of clarity, competency, contribution, character and compassion. 

http://www.inc.com/kevin-daum/brian-halligan-5-ways-to-build-trust-fast.html

 

-AR

HubSpot, Brian Halligan, Trust Edge, Building Trust

Mistrust: Russia’s Meteor Explanation | Trust in Government

20 February 2013
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Categories: Building Trust, Trust in Government

On February 15, a meteor came sputtering into earth and just happened to explode over Russia. Many Russians used this event as a means to spew ideas that were less than trustworthy. Leonid Bershidsky gives reasons why government scepticism can decrease trust and how Russia’s ”mistrust becomes an important strategic resource for social survival, success and upward mobility.”

http://www.bloomberg.com/news/2013-02-19/russian-meteor-kicks-up-cloud-of-mistrust.html

 

-AR

Bloomberg, Trust in government, Russia, Skepticism, Mistrust

DMA: Difference-Making Actions | Clarity

19 February 2013
dhorsager
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Categories: 8 Pillars, Building Trust, Clarity, David Horsager, Leadership Tips

Clarity is having vision and purpose, communicating expectations and giving focus to daily actionable tasks. Difference-Making Actions is a method for having and keeping daily clarity. 

DMA Strategy:

  1. First thing every morning, take a sticky note.
  2. At the top write your most important current goal.
  3. Then write the numbers 1-5 down the page.
  4. Next to the 1, write the most important thing you could do today to accomplish that goal. Then write the next most important things under 2, 3, 4 and 5.
  5. You now have a list of the 5 most important things you could do today that would make the biggest difference in accomplishing your goal and fulfilling your organization’s mission. 

Focused: DMA’s are the most important actions for the day–you shouldn’t have more than five.

Clear and Quantifiable: The focus here is on activites, not outcomes, so know exactly what you are going to do. 

Realistic: Your DMAs will not be effective if you can’t actually do them. 

-AR

DMAs, Clarity, The Trust Edge, David Horsager, Building Trust

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