Trust After The Polls

The speculation is over and campaigning is wrapped, but the churning political waters are far from settled for the American people. The 2016 presidential election was arguably the most divisive to-date with insults, finger-pointing and scandals absorbing the airtime on news outlets and the clicks on social media.

Contrary to the record-breaking number of viewers during the presidential debates, the findings from our national trust study, 2017 Trust Outlook™, reveal 88% of Americans think the political system is not fully trustworthy or fair. If only 12 out of every 100 Americans think they have a fair and trustworthy system, is it any wonder that so many chose to forgo the time-honored civic duty of casting a ballot?

12percentbelievetrustworthyandfair

There is clearly a trust gap in our political system but it turns out this isn’t the only element of the national civic domain that is failing to inspire the trust of the American public. The institution of government itself is woefully lacking in trust.

The national study found that hands down, government and the entertainment industry are the institutions least trusted by Americans regardless of political affiliation.

What is our roll in the post-election terrain? Trust. It is up to individuals and organizations to build it, earn it, share it and become most trusted in their industry regardless of political perspective. In the midst of change, leaders set the tone for trustworthiness by treating all people with respect and by doing what is right over what is easy.

Trust Edge Leadership Institute offers the freshest research on how individuals and organizations can build trust the fastest at work and at home. The 2017 Trust Outlook™ showcases future trends of who and what Americans trust in…and what they don’t. To forecast next year’s trust climate in America and to stay ahead of the competition, take look at the newest research on trust in the United States: www.TrustOutlook.com

Own Your Day | The Daily Edge

Have you ever reached the end of a day and felt like you got nothing done? It’s a horrible feeling! Frustrating days like this leave us with a laundry list of people and circumstances that caused our unproductivity. Rewind the clock to your morning coffee and write down your current #1 push forward priority. Then write the numbers 1-5 and list the five most important tasks you can complete in order to come closer to accomplishing your goal. If you could do the frustrating day over again, chances are you would handle your meetings, conversations, and even your individual work time differently. A day in which you accomplished five specific tasks that brought you one step closer to an important goal is a great day.  

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Trust is a Business Asset | Trust in Business

The impact of trust on the economy can be witnessed at the corporate level. Bear Stearns, AIG, and Lehman Brothers were at one time considered trust-based businesses. Each of these companies relied on the trust of the market to establish the firm’s value. As trust goes down, value goes down. For instance, the $236 million purchase proposal for Bear Stearns by JP Morgan Chase came just hours after Bear Stearns’ market capitalization was $3 billion. Interestingly, just over a year ago that market cap was $20 billion. As trust in the market tanks, so does the value of the business.

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Being Clear With Expectations | Trust in Business

Few things are as frustrating as working for a manager who gives you an annual review and tells you all the things she thinks you should have been doing during the past year. How is this information helpful now? The year is over. Why weren’t these expectations expressed earlier? If you are a parent, you know how important it is to communicate expectations with your child. So often, a clear communication of expectations will prevent both misbehavior and failure. 

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The Impact of Compassion | Trust in Business

Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole. Firefighters and nurses care for others by nature of their jobs. But we wonder if the salesperson really has our best interest in mind. Don’t worry if you are in a less trusted line of work. Resolve to be among the trusted in your field. Show that you think beyond yourself; you will be unique and successful in your industry. 

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The Bottom Line Effect of Caring for Your Customers | Trust in Business

Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques. In most cases, their clients have come to see them less as commission earners and more as trusted partners. In those relationships, when the customer recognizes they’re truly cared for, they show their satisfaction by buying again and again—and referring you to others. 

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Smarter Proficiency & Precision Results | Trust Trends 2014 Series

Machines are becoming more intelligent, interactive, efficient, and precise.

Machines are becoming more intelligent, interactive, efficient, and precise. Nano-technologies are changing clothing, photonic thread is transforming computing, driverless cars are shifting the transportation paradigm, drones are altering warfare, and three-dimensional data visualization is revolutionizing decision-making. Smarter computers deliver increasingly more proficient and precise results.

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Quality and Meaning for People | Trust Trends 2014 Series

Talent economists know that in order to maintain top employees, they have to develop business around meaningful missions and create fulfilling roles.

In the open-talent economy, employees have options, and talent is a scarce resource. Business leaders are thinking like talent economists and sustainability directors. Leaders know that in order to keep top talent, they must introduce environmental, social and governance strategies, provide collaborative work, create environments conducive to multiple generations, allow for flexible work schedules, and focus on happiness. People are searching for meaningful mission statements and high quality work environments.

 

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Strategy for Innovative Agility | Trust Trends 2014 Series

Success, let alone survival, demands an ability to quickly respond to fast-changing markets and environments.

Financial squeezing, increased digital commerce, cutting-edge Big Data technology, increasing distrust in big institutions, and quickly changing markets has given way to innovative strategies for agility. Small organizations are more insightful, and larger organizations are more agile. In addition, new financial systems are being developed, entrepreneurs have an opportunistic outlook, SME’s are thriving, and agile systems of all types are being developed to replace outdated, bulky, and bureaucratic systems. 

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Growing Pains from Resource Distribution | Trust Trends 2014 Series

Through ongoing globalization, the world’s resources are slowly balancing, but not without growing pains.

Through ongoing globalization, the world’s resources are slowly balancing, but not without experiencing some standard growing pains. In America, legislation is providing further equality to homosexuals, non-whites are becoming the majority, and women are breaking through the glass ceiling. Globally, the middle class is expanding quickly, economies are weaving tighter, and resources are balancing.  Racial tensions, party polarity, brain drain, and demands for middle class privileges and representation are resulting as major growing pains.

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