Trust in Business

How Do You Feel When People Deliver? | The Trust Edge

1 March 2011
dhorsager
2 Comments
Categories: 8 Pillars, David Horsager, Leadership Tips, The Trust Edge, Trust, Trust in Business

How do you feel when people deliver? When you get what you want or even BETTER? You feel GREAT! Fabulous! Super! We worked with Sheepish Design on our new website (sheepishdesign.org) and they put in more hours than they ever expected to deliver an exceptional tool and trusted social media plan. They stayed on budget and delivered on their promises of quality. Because it has been uncommon to get this kind of service in the online marketing industry we are even more thrilled.  What will we do?

  1. Tell others
  2. Come back
  3. Pay more….next time.

On the other hand we just worked with a firm on another project that did not deliver what they promised.  What would most do?

  1. Tell others
  2. Never come back.

To be trusted…Deliver beyond expectations.

Customer service, Dave, David, Horsager, Trust, Trust in Business, Trust in Leadership, deliver

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ServiceMaster Clean | Trusted Company of the Month

12 January 2011
dhorsager
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Categories: 8 Pillars, David Horsager, The Trust Edge, Trust, Trust in Business, Trusted Company of the Month

ServiceMaster is one of the world’s largest service networks. It has locations in the U.S. and Canada as well as 40 countries around the world. Under the umbrella of ServiceMaster falls ServiceMaster Clean with over 4,500 franchises around the world. To show their commitment to service and excellence, ServiceMaster Clean is proud to be a Six Sigma Company. The ServiceMaster pledge says, “In everything we do, we pledge honesty, dependability and a job well done.” The company was founded in 1929 originally as a moth-proofing company. Though there have been many changes over the years, their core beliefs and objectives have remained the same. That is why this month’s Trusted Company is ServiceMaster Clean.

 

David Horsager, Service, Servicemaster, Trust, Trusted Company of the Month, Commitment, Dependability, Excellence, Jonesty, Integrity, Servicemaster Clean

Great Speakers, Great Leaders | Trust in Leadership

24 November 2010
dhorsager
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Categories: 8 Pillars, David Horsager, Leadership Tips, The Trust Edge, Trust, Trust in Business, Trust in Leadership

I was talking to one of the great event planners in our industry. Kris Young hires only the best keynote speakers for the biggest and best corporate productions. I asked her, “Who do you like to work with the most?” She mentioned a few names. I said, “Why do you like them?” She gave a few great reasons that follow:

  1. Humility. The great speakers are humble, open, willing and teachable. They listen to the needs of the client. They help brainstorm how they can best be used and even offer ideas of other speakers who may be a better fit. Kris said, “It’s not about them it is about the client.” Arrogance, pride, and big egos don’t work over the long term for speakers or for leaders.
  2. They deliver. They do what they say they will do. It is the same in every business isn’t it? Those that deliver beyond expectations get plenty of business.
  3. They are easy to work with.

Whether you are a speaker, a leader or both these truths are worth being reminded of. Humility is the beginning of learning and of being likeable. Who wants to be around a know-it-all? And yet one may be likable, but without valuable results business declines. If one is hard to deal with trust goes down while time and costs go up.

It is true that you have great responsibilities as a leader, but it is not all about you. Be humble, reliable and easy to work with and watch your relationships and business grow.

Dave, David, Horsager, Trust, Trust in Business, Trust in Leadership, deliver, great leaders, great speakers, humility, responsibility

Jennie-O Turkey Store | Trusted Company of the Month

10 November 2010
dhorsager
No comments
Categories: Business Trust, Consumer Trust, David Horsager, The Trust Edge, Trust in Business, Trusted Company, Trusted Company of the Month

According to the U.S. Department of Agriculture, Americans purchase more than 45 million turkeys to be cooked and eaten on Thanksgiving. Jennie-O Turkey Store, Inc. is a Minnesota based company that has gained the creditability of being an environmentally responsible organization. They are committed to encouraging healthy living, which is why they have partnered with NBC’s The Biggest Loser. The company has developed a trusted relationship with turkey farmers and customers alike. In light of Thanksgiving, we have chosen Jennie-O Turkey Store, Inc. to be the Trusted Company of the Month.

 

Trust in Business, Agriculture, Trusted Company of the month

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