How Do You Feel When People Deliver? | The Trust Edge

How do you feel when people deliver? When you get what you want or even BETTER? You feel GREAT! Fabulous! Super! We worked with Sheepish Design on our new website (sheepishdesign.org) and they put in more hours than they ever expected to deliver an exceptional tool and trusted social media plan. They stayed on budget and delivered on their promises of quality. Because it has been uncommon to get this kind of service in the online marketing industry we are even more thrilled.  What will we do?

  1. Tell others
  2. Come back
  3. Pay more….next time.

On the other hand we just worked with a firm on another project that did not deliver what they promised.  What would most do?

  1. Tell others
  2. Never come back.

To be trusted…Deliver beyond expectations.

Customer service, Dave, David, Horsager, Trust, Trust in Business, Trust in Leadership, deliver

2 Comments

  1. I had the opportunity on Saturday to see (and hear) your talk at Fire Rescue International. I enjoyed your presentation and perspective. I like this post and could not agree more with the importance of Delivering Beyond Expectations.

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