Trusted Sam | Trust in Business
Need a new suit? I have a recommendation after my amazing experience with Sam at Mohan’s Tailors. Mohan’s does not have a storefront presence. A referral or seeing a specific ad is the only way to know it exists. After going through security at One Grand Central place we took the elevator up to Mohan’s. We were greeted with a warm welcome and a smile. Almost 3 hours later we walked out having ordered three tailored suits and feeling like we got a great deal—and we still feel that way! What happened between Noon and 3 O’clock on that Monday? A smile, a genuine handshake and welcome, a cup of water, an expert guiding my wife and I as we flipped through fabrics, textures and colors.
Sam’s recipe for trust was not brain science but few retailers have it.
- Service: We felt special, listened to and understood. He didn’t keep pushing the most expensive product. He seemed to encourage what he thought we would most like and I would look best in.
- Quality: We could feel the fabrics, see the quality, experience a professional fitting, and hear opinions from experts (Sam and his team clearly know suits and how to make them look good on people—maybe even me).
- Environment: The feel of the space, layout, décor, woodwork, and fitting room said, “We care about you and about our product.”
- Customer: He took an interest in the customer beyond the suit. When I found out that I do a fair bit of public speaking he pulled up our site on the computer and started playing videos and showing his staff. He even told the tailor to make sure I have more room in to raise my hand up in a way that wouldn’t make the suit arm pull after seeing me on tape.
David, Grand Central, Horsager, Mohan’s Tailors, Sam at Mohan’s, Service, The Trust Edge, Top Keynote Speakers, Trust in Business
