2 Ways to Build a Culture of Trust

Two ideas on how you can build a culture of trust. It can be difficult to build a culture of trust. Trust must be the foundational piece of building a strong, lasting culture.

2 Ways to Build a Culture of Trust

Number one, you gotta be clear about what a high-trust culture looks like, here. You gotta be clear about the why. Why do we want this kind of culture? We know high-trust cultures, lead to the highest performance but what does that look like here? What are the components, specifically?

Number two, you gotta consistently systemize that kinda culture. We know atrophy is guaranteed without intentional action. In my body, it stops losing performance if I’m not putting the right protein, the right vegetables, the right amount of water in, if I’m not exercising, if I’m not putting in the right vitamins and that’s the same with your culture.

You gotta consistently put the right things in and you gotta systemize that, so you’re not only putting the right things in but you’re systemizing toward high-performing cultures by, as an example, asking the right questions. Every quarter, every year, are we creeping away from the culture we want?

You know, even Enron had a beautiful mission statement, beautiful value statement, but they creeped away from the very culture they wanted, so, number one, be clear. Number two, be consistent and systemize that consistency. Those two will take you long way in having a high-trust, consistent culture.

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2 Truths From the Farm

Watch this video to learn 2 truths from the farm from David’s childhood. You can learn many skills on a farm but it can also teach many life lessons. Here are Davids two truths from the farm.

People often ask me what I learned from the farm as far as as all this trust stuff, and you know, I think of two truths from the farm. One, healthy things grow, and sick things die. And this is just a truth I grew up with. Healthy cows grow; sick ones die. Healthy churches grow; sick ones become divided.

Healthy marriages grow; sick ones become divorced. Healthy relationships divide, healthy organizations divide. Healthy things tend to grow in some way, financially, reach, impact, in some way, and so this is why it’s so important to create a healthy culture in an organization.

The other thing we say on the farm is you’ve gotta do the work, you know? That pile of stuff doesn’t just shovel itself. Those corn tassels just don’t fly themselves away. You gotta do the work. You gotta hoe the garden. You gotta fertilize, you gotta cultivate, you gotta do the work. It doesn’t happen on its own, but to bear fruit, you gotta do the work. And this thing these days of oh, I just wanna have a fit body in 21 days, and be rich in 21 days, and do this fast, and that fast you can have it, kind of a quick, motivational talk, and that might be nice, but to be trusted by being trustworthy takes doing the work.

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2 Sides of Empowerment

There are two sides of empowerment, and you quickly jumped to the first one. You know how demotivating it is to be told to do something and not empowered to do it. It could be even a state mandate of provide education, but we’re not gonna give ya any money, right, I mean it can be anything.

It’s the same in organizations, it’s the same as your calling your superintendent, or the principal, or teachers, or students to do something. If I want them to do something, if I don’t empower them with what they need, that’s very demotivating.

There’s another side though, and this is where I see lazy leadership all the time. And this is a leader, or a board, not empowering the right people publicly. What happens? I’m the leader, this right here is the team. I go up to, what’s your name? Harry, okay, I go up to Harry and I say, Harry, you’ve got this, I believe in you, you’ve got this project, you’re gonna do a great job with it, and I walk away feeling like I did a great job as a leader.

That’s lazy, if they have a flat org chart, I as leader must bestow my leadership on them. So I’m gonna go to, what was your name? Marty, I’m gonna go to Marty, and in front of everybody, I’m gonna say Marty, Marty’s got this project, we’re all on it right, we’re with Marty on this project, and we got his back, so Marty we’re with you. Marty’s got this. And in essence I bestow leadership on Marty publicly. And what happens? In the first case I get out of it. I don’t wanna do it publicly because then I can make it all his fault, Harry’s fault. In the second case I bestowed leadership on him, so if he wins, I can give him the credit, and if he loses, I’m with him on the downside.

6 Ways to Motivate Contribution | Trust in Leadership

6 Ways to Motivate Contribution. There are plenty of people who want to make a difference but haven’t put their vision into action. Contribution is tied to action. You have to actually do something to get anything done. A friend, author, and small business expert, Mark LeBlanc, says, “Done is better than perfect.” What a great statement. We can become paralyzed, because we want something to be perfect. I am all for excellence, but sometimes a line needs to be drawn between finished and perfect. Even while I worked on my book project, I thought of all the research that I had not shared. There are compelling stories coming out every day that are pertinent to this topic. At some point, good enough and done becomes better than perfect and not done.

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8 Tips for Effective Listening | Trust in Leadership

Growing up on the farm as the youngest of six kids, I learned how to eat fast, talk fast, and interrupt my siblings. Listening has not always come easily to me, and I’m not alone. Effective listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it. The benefits of listening include more trust, better understanding, stronger marriages, happier kids, and increased respect at work. Still, being a good listener is hard work! Keep reading about tips for effective listening.

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Howe Three Brothers You’ve Never Heard Of Helped Create America

Written By Brian Lord, President of Premiere Speakers Bureau

What three questions helped America become an independent country? How, how, and how.  Or better yet, Howe, Howe, and Howe.  Let me explain.

David Horsager, the author of The Trust Edge, is well known for showing how trust is absolutely needed to lead through difficult times.  He’s also well-known for telling companies they need to ask three questions to make things happen- how, how, and how.   But did you know, in a way, that’s ‘how’ America became a country?

Two decades before the American colonies were fighting for their independence against the British, they were fighting for their lives against the French in the Seven Years War, known in the US as the French and Indian War.

To help defend their American colonies, the British sent an especially energetic and adaptable officer in the form of Brigadier General George Howe (Howe #1), who commanded the Royal American Regiment.  Unlike many British officers, Howe moved away from the customary pomp and flash of the European elites and embraced the American people and landscape.  He had both their uniforms and hair cut short, got rid of the lace on waistcoats, and changed out the linen and hemp gaiters for more practical leggings made of wool.  He led in his example for his own officers, cutting his hair short, washing his own clothes, and taking very little baggage into the field.  He befriended the famous ranger Major Robert Rodgers and trained his soldiers and the American militiamen in his charge on marching and fighting in the woods.  (This training was put to good use by the Americans against the British 20 years later.)

In what would become the ill-fated attack on Fort Ticonderoga, England’s Prime Minister William Pitt had wanted Howe in command, but General James Abercrombie had more political connections, so Howe was made #2 in command.

In the battle against the French and their allies, General George Howe’s regiment was accompanied by a unit of American colonists from Connecticut led by Major Israel Putnam (who later became a famous American general “Old Put”.  If you live in or near a Putnam County, you have him to thank).  The troops under Howe’s command performed well, but the British and their allies were ultimately defeated.  The greatest loss was that of General George Howe, who died from battle wounds in IsraelPutnam’s arms.

This loss was taken very hard by many, as he was well loved in the American colonies.  The Massachusetts Assembly voted to raise £250 (a large sum at the time) to place a monument in Westminster Abbey.  General George Howe’s family was very grateful for this kind gesture.

In fact, Howe’s burial marking in St. Peter’s Episcopal Church in Albany, New York, is the only burial marker for a British peer in the US.

Wars are expensive, and the British needed to pay their debts after seven years of fighting.  The British reasoned that since large amounts of money had been spent protecting the colonies, the money should be paid by the colonies, and began to raise taxes.  The first how- ‘how are we going to pay for this?’ made sense.  The “hows” number two and three- ‘How are we going to do this?’ and ‘How are we going to enforce it?’ are where they lost their way and ended up changing the world.

The colonists understood the need for taxation, but the issue was with the ‘how’.   King George took a heavy hand, raised taxes too high and too quickly, with no input from those being taxed. Taxes were done to them, not with them, so to speak. They had no say or control over it, and as a result, the American colonists made the ‘no taxation without representation’ demand.   

To that point in history, the American colonists had been incredibly loyal and primarily thought of themselves proudly as British.  Remember, the Pilgrims were in 1620, so you’ve got 150+ years of loyalty to the crown.  A century and a half of trust were lost in one fell swoop once the people believed that their leader, King George, no longer had their best interests in mind.

Rather than talk things out, the British doubled-down on their demands and the British crown found itself needing to put down an uprising in that same Massachusetts colony that had been so loyal.  At the time, the mighty British Navy was not only the envy of every other Navy in the world, but it was also the envy of the British Army.  Jealous of the attention and funding it received from the British crown, as a rule, British Army generals and British Navy admirals rarely, if ever, got along or would cooperate in battle.  Given that nearly the entire population of the US was within a few miles of the Atlantic, the British government desperately needed to find an exception to this rule and have a well-coordinated land and sea operation.  The solution came from a family with a familiar name.

General George Howe had two younger brothers- Admiral Richard Howe (Howe #2), who had won the decisive naval battle in the Seven Years War in France, and Sir Willam Howe (Howe #3), who fought in the French and Indian War in the colonies.   The British decided to make William Howe Commander-in-Chief of British forces, as he would work well with his brother Richard in coordinated attacks against the colonial militias.  The British Crown also hoped their experience in America would make the American’s more likely to negotiate and come to peace.

However, some historians believe that this closeness to the American colonies and their older brother’s connection to them caused the Howe brothers to take it easy on the Americans.   Had the British chosen a general and admiral who had no love for the colonies, they might have pushed for a more total victory, rather than smaller strategic wins.  Instead of shock-and-awe and scorched earth, the younger Howe brothers were accused of pulling their punches.

The Americans for their part primarily focused their hate toward King George, rather than the Howe family. In fact, during the American Revolution, the people of Boston were not only raising funds to fight England, but they were still in the act of raising money to fund George Howe’s monument in Westminster Abbey. (The monument became so popular with American tourists that Westminster Abbey eventually gave it a prime location.)

The rest is history.  The Americans won their independence, became a superpower, and changed the world.

The difference in trust between the two leaders- General George Howe and King George- is striking.

George Howe consistently made efforts to improve the lives of his men.  He showed compassion, taking on their burdens despite his high station.  His commitment to the colonists was known by all and he became well-loved by the people he protected.

On the other hand, King George did not lead with trust.  He was inconsistent with how he treated his people- on one side of the Atlantic, he allowed a voice for his people through representation, on the other, he didn’t. He stayed within his royal inner circle and never attempted to connect with his colonies.  Worst of all, his character showed that he viewed the American colonists as objects to do his bidding and not his own people.

Trust, or lack thereof, is the most important aspect of leadership whether it’s a business, a regiment, or a country.   It all depends on how you want to do lead.

Author of this article, Brian Lord is the President of Premiere Speakers Bureau and host of the Beyond Speaking Podcast (Listen to his interview with David Horsager HERE).  He’s been quoted in the Wall Street Journal, BBC Radio, the Huffington Post (UK), and was chosen as one of Nashville’s 40 Under 40.

Click Here to read the original article and read more from Premiere Speakers Bureau.

For those who like to read more:
The French and American War: Deciding The Fate of North America”, Walter R. Borneman

“Through A Howling Wilderness”, Thomas A. Desjardin

Personal Mission Statement – How to Create Yours

What is a personal mission statement? A personal mission statement is something to continually strive for. Everything you do in life should come back to your mission and your personal mission statement. If this is not the case for you, maybe it’s time to change your mission.

A Personal Life Mission Statement:

    1. Gives focus.

    2. Keeps us accountable.

    3. Encourages us to do the best things rather than just the good things.

    4. Simplifies our lives.

    5. Increases productivity and morale.

Create a personal life mission statement based on your deepest convictions and beliefs. What are your objectives? What do you want to be known for?

For more self-development ideas, take a look at The Daily Edge

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The Value of a Trusted Mentor While Surfing in Kauai | Trust in Leadership

I have dreamed of surfing since I was a teenager. One problem – I grew up in Minnesota. My state is the furthest from any ocean in North America, so waves were not easily accessible. Having been recently invited to speak on the island of Kauai, where surfing originated, this bucket-list opportunity was primed. On top of that, my wife Lisa’s childhood friend, a school teacher and surfing instructor, now lives in Kauai.

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12 Tips for Clear Communication

In the world today, clear communication is hard to maintain. People trust the clear and mistrust the ambiguous. Much of the time, communication is done via email, phone, or messaging. Clear communication is a hard skill to learn and it has become increasingly more difficult in the technological climate of today. Many of us struggle to finish a conversation without glancing at our phone, watching the TV in a restaurant or any number of other distractions available to us today.

Anyone familiar with the academic side of communication can tell you, it’s very difficult for any two people, much less groups, to accurately convey meaning to one another. Our minds are too filled with our own assumptions. For example, suppose I asked you to think of a person riding a horse. Some of you, by virtue of your background or imagination, might picture someone galloping through the mountains. Others of you might instinctively envision someone else, jumping gates in an arena. Your mind’s eye colors things differently than others based on your experiences. No two people ever perfectly communicate. However, the more clear our communication, the greater the ability to trust.

Now think about your life. Whether you are having a face-to-face conversation, talking on the phone, or responding to an email, it can be extremely difficult to set your ego aside and show the other person that you care about what they have to say. All the variables that go into clear communication need to be practiced. Even if you are a naturally good listener, it still is something that you need to continually work on to become a great listener. If you are great at asking questions, you may need work on simplifying or deciphering the answers to those questions.

12 Tips for Clear Communication

1. Listen

2. Empathize

3. Avoid manipulation. Don’t overstate or understate

4. Speak honestly and without exaggeration

5. Stay focused and avoid distractions

6. Ask questions

7. Glean information from the non-verbal communication

8. Keep an open mind and do not jump to conclusions

9. Do not criticize

10. Simplify the complicated

11. First seek to understand, then to be understood

12. Mean what you say

Clear communication is difficult for another reason. Some studies suggest that over 90% of the meaning we derive comes from non-verbal cues that one person gives to another. That means only 10% of communication is based on words we say! Clear communication is work.

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.”

-Bill Gates

 

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GW

Prioritize Your Goals to Be Most Effective

Prioritize to Be Most Effective

While Ben Franklin’s idea, “If you fail to plan, you plan to fail” is agreeable, countless companies have wasted time and money on strategic plans that are collecting dust. People spend lots of time planning but very little time turning those plans into daily actionable tasks. To prioritize your goals is to put them at the front of your mind and actions. Some suggest that putting your goal in the mirror so you see it every day will make it come true. Your mission statement belongs on your mirror, and your goals and tasks associated with achieving your mission are meant for action.

Daily clarity leads to accomplishing the most important things every day. Difference Making Actions (DMAs) are the best way I have found to be clear on a daily basis. They will keep you from having a day where you feel like you are busy but getting nothing done. The following idea comes from Charles Schwab, the first American to be paid a million dollar salary.

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